345min Frequently Asked Questions

345min requires a valid government-issued CNIC or passport for identity verification, plus a recent utility bill or bank statement dated within the last three months as proof of address. KYC is mandatory before your first withdrawal is processed. Submitting clear, unedited scans or photos speeds up the review, which typically completes within 24 to 48 hours.

First, double-check your registered email address and password for typos. If you have forgotten your password, use the Forgot Password link on the login page — a reset link will arrive in your email within a few minutes. If your account appears locked or suspended, contact 345min support at [email protected] with your registered username and the support team will assist you within 24 hours.

No. 345min strictly permits one account per person, per household, and per device. Duplicate accounts violate our Terms and Conditions and may result in permanent closure of all associated accounts along with forfeiture of any balances. If you have accidentally created a duplicate account, contact support immediately to resolve the situation before any funds are affected.

You can request permanent account closure at any time by emailing [email protected] from your registered email address. Include your username and confirm that you wish to permanently close the account. Any verified real-money balance will be returned to your registered payment method. If your reason for closure is related to problem gambling, we encourage you to use the self-exclusion tool in your account settings instead.

Log in to your 345min account and go to the Deposit section. Select JazzCash as your payment method, enter the amount in PKR, and confirm. You will receive a USSD prompt or in-app notification on your JazzCash-registered mobile number to authorise the transaction. Funds are credited to your 345min balance within minutes of a successful authorisation. Ensure your JazzCash account has sufficient balance before initiating the deposit.

JazzCash and EasyPaisa withdrawals from 345min are typically processed within 2 to 6 hours once your account is fully KYC-verified. During peak periods or if additional verification is required, processing may extend to 24 hours. The minimum withdrawal amount is Rs 1,000 PKR. If your withdrawal has not arrived within 24 hours, contact 345min support with your transaction reference number.

345min does not charge any platform-side fees on standard deposits or withdrawals. However, your bank, JazzCash, or EasyPaisa provider may apply their own transaction charges depending on your account type and the transaction amount. We recommend checking your payment provider's fee schedule. Bank transfers via HBL, UBL, or Meezan Bank are also fee-free on the 345min side.

Bank transfer withdrawals to HBL, UBL, and Meezan Bank accounts are typically processed within 1 to 3 business days from the time 345min approves the withdrawal request. Processing time depends on the receiving bank's internal clearing schedule. Withdrawals submitted on weekends or public holidays in Pakistan may experience a slight delay. The funds arrive in PKR directly to your registered bank account.

Yes — 345min covers PSL (Pakistan Super League) cricket matches extensively, including match winner markets, top batsman, top bowler, over-by-over runs, and in-play live betting during matches. PSL odds are updated in real time throughout the tournament. You can also bet on international Test matches, T20Is, and ODIs featuring the Pakistan national team, as well as the IPL and other major cricket tournaments.

345min operates under an international gaming licence and all casino games use certified Random Number Generators (RNGs) that are independently audited by third-party testing laboratories. Slot and table game RTPs (Return to Player percentages) are published in each game's information panel. The RNG certification ensures that every spin, card draw, and dice roll is completely random and not influenced by previous outcomes or player behaviour.

Yes — the entire 345min platform is fully optimised for mobile browsers on both Android and iOS devices. No app download is required; simply visit 345min.org in your mobile browser and log in. All slots, live casino tables, cricket betting markets, and Lucky Bingo games are available on mobile with the same account, balance, and bonuses as the desktop version. A stable internet connection is recommended for live dealer games.

Minimum bet levels vary by game and market. Most 345min slot games allow bets starting from as low as Rs 10 PKR per spin, making them accessible to players at every budget level. Cricket betting markets typically have a minimum stake of Rs 50 PKR per selection. Maximum bet limits also vary by game and are displayed within each game's settings or the sportsbook bet slip before you confirm your wager.

Wagering requirements specify how many times you must bet your bonus amount before it becomes withdrawable as real cash. For example, a Rs 1,000 bonus with a 20x wagering requirement means you must place Rs 20,000 worth of qualifying bets before withdrawing. At 345min, different game types may contribute different percentages toward the wagering requirement — slots typically contribute 100%, while live casino games may contribute less. Check the bonus terms for full details.

Yes — all 345min bonuses carry an expiry period from the date they are credited to your account. If the wagering requirements are not met within the specified timeframe, the bonus and any associated winnings are forfeited automatically. Expiry periods vary by promotion and are stated clearly in the individual bonus terms. You can check the remaining time and wagering progress for any active bonus in your account dashboard.

345min rewards regular players through its loyalty programme, where consistent play across slots, live casino, and cricket betting accumulates points that can be exchanged for bonus credit or other rewards. Higher activity levels unlock VIP tiers with enhanced benefits including faster withdrawal processing, dedicated account managers, higher deposit limits, and exclusive promotional offers. Full details of the loyalty programme are available in your account section after registration.

345min operates under an international online gaming licence, which governs fair play standards, player fund protection, and responsible gaming obligations. The platform uses SSL encryption to protect all financial and personal data. Players in Pakistan access 345min as an internationally licensed offshore platform. As with any online gaming activity, players are responsible for understanding the regulations applicable in their own jurisdiction before registering.

If you feel your gambling is becoming a problem, 345min's self-exclusion tool is available directly in your account settings under Responsible Gaming. You can choose a minimum six-month exclusion or a permanent ban. Self-exclusion takes effect immediately and blocks all access to your account, stops all marketing, and pauses active bonuses. You can also request self-exclusion by emailing [email protected] if you prefer not to log in.

Yes — 345min provides fully configurable deposit limits, loss limits, and session time limits accessible from your account's Responsible Gaming settings. You can set limits on a daily, weekly, or monthly basis in PKR. Reductions to existing limits take effect immediately. Increases to limits require a mandatory cooling-off period before coming into force, giving you time to reconsider. These tools are available to every 345min player at no cost.

345min customer support is available 24 hours a day, 7 days a week. The fastest way to reach the support team is by emailing [email protected]. When contacting support, include your registered username and a clear description of your issue to help the team resolve it as quickly as possible. For urgent responsible gaming matters such as self-exclusion requests, clearly state the nature of your request in the subject line of your email.