Privacy Policy — 345min

01 Introduction

345min ("we", "us", "our") operates the online gaming and sports betting platform accessible at 345min.org. In the course of providing our services to registered players across Pakistan — including cities such as Karachi, Lahore, Islamabad, and Faisalabad — we collect and process certain personal data about you.

This Privacy Policy sets out, in clear terms, what personal data 345min collects, the purposes for which it is used, how it is protected, and the rights available to you as a data subject. We are committed to handling your personal data with the highest standards of care, transparency, and security.

This policy applies to all personal data collected through the 345min website, mobile-optimised platform, customer support channels, and any other touchpoint through which you interact with 345min. It should be read alongside our Terms & Conditions.

02 Personal Data We Collect

345min collects personal data through several channels: directly from you when you register and use the platform, automatically as you interact with the site, and in limited cases from trusted third-party service providers. The categories of personal data we collect include:

2.1 Registration & Identity Data

• Full legal name as it appears on your government-issued identity document
• Date of birth (used for mandatory age verification — players must be 21 or older)
• Residential address, including city and postal code
• Pakistani CNIC number or passport number where required for KYC verification
• Email address and mobile phone number
• Username and encrypted account password

2.2 Financial & Transaction Data

• Deposit and withdrawal amounts and transaction histories
• Payment method identifiers (e.g., JazzCash account reference, EasyPaisa wallet number, HBL/UBL/Meezan Bank account details)
• Account balance history and bonus credit records
• Details of wagers placed, games played, and outcomes

2.3 Technical & Usage Data

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser version
• Session duration, pages visited, and navigation patterns within the platform
• Referral source and marketing attribution data
• Cookie identifiers and similar tracking technologies (see Section 6)

2.4 Communications Data

• Records of correspondence with the 345min customer support team, including live chat transcripts and email exchanges
• Responses to surveys or feedback forms where you choose to participate
• Marketing preferences and communication opt-in or opt-out records

2.5 Verification Documents

Where KYC verification is required — for example, prior to processing a withdrawal or in response to unusual account activity — 345min may request and retain copies of identity documents such as your National Identity Card (CNIC), passport, driver's licence, or proof of payment method. These documents are handled with the highest level of security and accessed only by authorised personnel.

03 How We Use Your Personal Data

345min uses the personal data it collects for the following specific and legitimate purposes:

345min will not use your personal data for any purpose that is incompatible with those listed above without first notifying you and, where required, obtaining your consent.

04 Legal Basis for Processing

345min processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to register your account, facilitate your gaming activity, process your deposits and withdrawals, and deliver the services you have requested from 345min under the Terms & Conditions.
• Legal obligation: Processing required to comply with applicable anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, age verification obligations, and any reporting obligations imposed by 345min's licensing authority.
• Legitimate interests: Processing carried out for 345min's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your rights and interests.
• Consent: Processing for marketing communications and non-essential cookies, carried out only where you have provided a clear, informed, and freely given consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

05 Sharing Your Personal Data

345min does not sell, rent, or trade your personal data to any third party. We share personal data only in the following limited circumstances and with appropriate data protection safeguards in place:

5.1 Service Providers

345min engages carefully selected third-party service providers who process personal data on our behalf, strictly in accordance with our instructions and subject to binding data processing agreements. These providers include payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), identity verification services, fraud detection partners, and cloud infrastructure providers.

5.2 Regulatory and Legal Authorities

345min may be required to disclose personal data to regulatory authorities, law enforcement agencies, or courts of competent jurisdiction where required to do so by applicable law, court order, or in connection with the investigation of suspected criminal activity including money laundering or fraud.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of 345min's business assets, personal data held by 345min may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy protections applicable to your data will be maintained.

5.4 Responsible Gaming Partners

Where required under 345min's responsible gaming obligations, limited data may be shared with self-exclusion registries or licensing authority responsible gaming programmes to give effect to player self-exclusion requests and prevent access to gambling services during an exclusion period.

06 Cookies & Tracking Technologies

345min uses cookies and similar tracking technologies on its platform to deliver a functional, personalised, and secure user experience. A cookie is a small text file stored on your device when you visit a website. 345min uses the following categories of cookies:

• Strictly necessary cookies: Required for the platform to function correctly. These include session management cookies, security tokens, and load-balancing cookies. These cookies cannot be disabled without impairing core platform functionality.
• Functional cookies: Enable the platform to remember your preferences, such as language settings, preferred game categories, and display options, to provide a more personalised experience.
• Analytics cookies: Used to collect aggregated, anonymised data about how players navigate the platform, which pages are most visited, and where technical errors occur. This data is used solely to improve platform performance and user experience.
• Marketing cookies: Used, with your consent, to deliver relevant promotional content and measure the effectiveness of 345min's marketing campaigns. These cookies may track your visit across sessions.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 345min platform. Consent for non-essential cookies is requested upon your first visit to 345min.org and can be updated at any time.

07 Data Retention

345min retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, to maintain accurate records for the operation of your account, and to comply with applicable legal and regulatory obligations.

The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five years following permanent account closure, in accordance with AML and regulatory record-keeping requirements.
• Transaction and financial data: Retained for a minimum of five years from the date of each transaction, in line with financial record-keeping obligations applicable under 345min's licensing framework.
• KYC and verification documents: Retained for the period required by the relevant anti-money laundering regulations applicable to 345min's operations.
• Customer support communications: Retained for up to three years from the date of the interaction, to support dispute resolution and service improvement.
• Marketing preference data: Retained until you withdraw consent or request deletion, at which point marketing processing will cease promptly.
• Technical and usage data: Typically anonymised or deleted within 13 months of collection unless required for a specific ongoing legitimate purpose.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you as an identifiable individual.

08 Your Data Rights

As a data subject, you hold a number of rights with respect to the personal data held about you by 345min. These rights are summarised below. To exercise any of these rights, please contact 345min's support team using the details in Section 14.

345min will respond to all valid data rights requests within 30 days of receipt. Where a request is complex or involves a large volume of data, this period may be extended by a further two months; you will be informed of any such extension. 345min will not charge a fee for processing data rights requests unless they are manifestly unfounded or excessive.

09 Data Security

345min implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and 345min servers.
• Encryption at rest for sensitive stored data, including financial records and identity documents.
• Access controls ensuring that personal data is accessible only to authorised 345min personnel who require it to fulfil their specific job functions.
• Intrusion detection systems and active monitoring for unusual access patterns or potential security breaches.
• Regular security audits and penetration testing conducted by qualified security professionals.
• Staff training on data protection principles and secure data handling practices.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 345min will notify you without undue delay, providing details of the nature of the breach, the data affected, and the steps being taken to mitigate any impact. Where required by applicable law or licensing conditions, 345min will also notify the relevant regulatory authority.

While 345min takes all reasonable precautions to protect your data, no transmission over the internet is completely immune to risk. You are encouraged to use a strong, unique password for your 345min account and to enable two-factor authentication where available.

10 Children's Privacy

The 345min platform is strictly intended for adults aged 21 years and over. 345min does not knowingly collect personal data from any individual under the age of 21. Age verification is conducted as part of the account registration process, and accounts found to belong to individuals under the minimum age requirement will be closed immediately, with any funds returned where possible.

11 Third-Party Links

The 345min platform may contain links to third-party websites, including payment provider portals and responsible gaming resource pages. This Privacy Policy applies exclusively to the 345min platform at 345min.org. 345min is not responsible for the privacy practices of any third-party website and does not accept liability for the content, security, or data handling practices of websites operated by third parties. You are encouraged to review the privacy policy of any third-party site you visit.

12 International Data Transfers

345min operates as an internationally licensed platform. As a result, your personal data may be transferred to, and processed in, countries outside of Pakistan. Where such transfers occur, 345min ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that provided for in this Privacy Policy.

Safeguards used by 345min for international data transfers may include standard contractual clauses approved by the relevant regulatory authority, binding corporate rules, or transfers to countries that have been recognised as providing an adequate level of data protection. Details of the safeguards applicable to any specific transfer can be obtained by contacting [email protected].

13 Updates to This Privacy Policy

345min may update or revise this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Any material changes will be communicated to registered players by email notification to the address registered on their account or by a prominent notice displayed on the 345min platform prior to the change taking effect.

The updated Privacy Policy will be published on this page with a revised effective date. Your continued use of the 345min platform following the publication of any update constitutes your acceptance of the revised policy. If you do not agree with any changes made to this Privacy Policy, you should cease using the platform and contact [email protected] to request account closure.

14 Contact & Data Requests

If you wish to exercise any of your data rights, have a question about this Privacy Policy, or wish to raise a concern about how 345min handles your personal data, please contact our team using the details below. We are committed to handling all privacy-related enquiries with care and within the applicable response timeframes.

For responsible gaming concerns, including self-exclusion requests or account restriction queries, please visit our Responsible Gaming page or contact support directly. 345min's support team is available around the clock to assist players across Karachi, Lahore, Islamabad, Faisalabad, and throughout Pakistan.